The Outsourcing Manual

Outsourcing is growing at a phenomenal rate. Eastman Kodak, General Motors, Rank Xerox, British Aerospace, Rolls Royce are among many companies to have contracted out important, but non-core, activity. The British Government has even outsourced the principal functions of the Department of Inland Revenue and Social Services. Even small companies are increasingly seeing outsourcing as a means of making the most of their more limited resources.

However, there are some important questions to ask:

  • How do you know whether it is right for your organisation?
  • What benefits are on offer and how to you ensure that you realise them?
  • How do you begin to construct a value for money agreement or determine a basis for pricing?
  • What are the risks and how do you recognise and manage them?

Because every organisation's needs are different, informed answers to these questions have been difficult to come by.

Robert White and Barry James are experts with more than 35 years of experience in this field. The Outsourcing Manual is the first fully comprehensive guide for any organisation considering taking this route. It is above all practical, with models, outline procedures, a step by step guide to procurement and standard documentation that can easily be adapted to your organisation's requirements. There are case studies and worked examples throughout.

The four-part structure takes you through:

  • Assessment of outsourcing as a strategy for your organisation.
  • The planning phase.
  • Implementation.
  • Outsourcing from the suppliers perspective.

If you are involved in or considering outsourcing, the methodical and case-study illustrated approach of The Outsourcing Manual will equip you to manage the process for a successful outcome.

The Outsourcing Manual is published by

Gower Publishing Limited,
Gower House,
Croft Road,
GU11 3HR,

Gower may also be contacted at

Old Post Road,
Vermont 05036,

The ISBN number of the Manual is 0 566 07834 1